Duties and Responsibility
- Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards.
- Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the outlet.
- Ensure adequate manpower resources at all times, performance standards are in place and observed across the outlet in order to maximize productivity and sales potential.
- Supervise and ensure all food and drinks serve to customer at the highest quality.
- Constantly monitor stock count and level to prevent overstock or shortage, control outlet wastage and submission is on time.
- Organize outlet duty roster, assign staffs to specific shift and duties.
- Always attentive to happenings of the surroundings in outlets and constant communication with operations manager to develop action plan to improve sales and customer service.
- Communicate the company policies and standard procedures to employees.
- Manages staff issue, including staff discipline and performance review.
- Manage customer complaints and queries, solve them promptly.
- Practice and maintain the cleanliness, safety and hygiene standards and regulation.
- Ensure proper maintenance of assets/equipment and report faulty to management if any.
- Ad-hoc tasks as assigned by management.
Position Requirements:
1. Experience: At least 3-5 years work in a F&B retail industry.
2. Education: At least Diploma / Advanced / Higher / Graduate Diploma in Hospitality Management or Food and Beverage Services Management or equivalent.
3. Knowledge POS systems.
4. Skills / Competencies:
- Well organize and plan
- Able to work in team
- Strong multi-tasking skills
- Able to meet deadlines and result driven
- Strong interpersonal and communication skill
- Fluent in English & BM, both written and spoken
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM4,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant Management: 2 years (Required)
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